1. Overview & Operational Scope
RoofExpertUSA (“we,” “us,” or “our”) operates the referral dispatch platform hosted at https://huntsvilleal.roofexpertusa.com/. This Privacy Policy delineates the types of information we may collect when you utilize our website or communicate with our emergency dispatch desk via telephone, and explains how that information is handled, safeguarded, and shared with third-party service providers.
2. Information Collection Practices
Because our website maintains a strict Zero Web-Form Policy, we do not collect personal identification information (such as names, physical addresses, or email addresses) directly through web intake fields. Information collection occurs primarily through live telephone interactions when you contact our dispatch hotline at (888) 208-4155.
During telephone communications, our intake coordinators may collect: your name, telephone number, service property address, details regarding roofing materials, damage descriptions, and insurance carrier references. Furthermore, like most standard web properties, our web server automatically logs routine technical data such as browser type, operating system, referring URL, and internet protocol (IP) address for diagnostic and security auditing purposes.
3. Use and Sharing of Collected Information
Information provided via telephone is utilized solely to facilitate the coordination of emergency roofing services. When you request service dispatch, we share your relevant contact and property information directly with independent, licensed third-party roofing contractors operating in the Huntsville metropolitan area and the Tennessee Valley who are qualified to assess and repair your specific roof damage. We do not sell, rent, lease, or monetize your personal information to marketing aggregators or unaffiliated third parties.
4. Cookies and Analytical Technologies
Our website may employ minimal, privacy-focused session cookies or standard technical logs to maintain page loading efficiency and monitor website security. We do not employ intrusive behavioral tracking or advertising cookies. You can configure your browser to reject cookies without losing the ability to browse our informational resources or contact our telephone dispatch desk.
5. Information Security & Data Retention
We implement standard physical, technical, and administrative security measures to protect the integrity and confidentiality of information transmitted during dispatch intake. However, no data transmission over the public internet or telephone networks can be guaranteed 100% impenetrable. We retain operational dispatch records only as long as necessary to facilitate service fulfillment and comply with statutory legal requirements.
6. Contact Regarding Privacy Concerns
If you have questions, comments, or concerns regarding our privacy policies or data handling practices, please direct inquiries to our administrative coordination desk at 301 Madison St SE, Huntsville, AL 35801, USA, or contact our dispatch team at (888) 208-4155.